Archive for the ‘Leadership Infusion’ Category

Walk the Talk – 言行一致

Mar 04, 2010 // 3 Comments » // From The Inside Out | Leadership Infusion

Photo source: Liu Ying via Flickr.com

Photo source: Liu Ying via Flickr.com

When I first heard of this phrase “Walk the Talk” many years ago, I was mesmerized by the simple yet profound implication of its meaning.

In my previous regional role, I had the privileged to have conversations with colleagues in China on this topic when running a regional program on Personal Leadership. I was keen to find out whether “Walk the Talk” is a western concept or an oriental treasure…my friends from Beijing have enlightened me.

The term 言行一致 can be traced back to China’s early literature treasure of 儒家之 四书五经 which recorded the most vibrant time in politics, military, foreign affairs and cultural incidents and Confucius thinking. Included in 四书, is the book of 《大学》and 《中庸》originated from 《礼记》,and it is from 《中庸》that teaches the Way of Being。 I was told  that this is the fundamental principle of 儒学思想。

The ‘Way’ is to be neutral and balance,and all ways and choices will lead to consequences。One of the way to achieve “中和” or balance is 至诚无妄,which 诚 is the key to the understanding。诚 in 儒家 context is not just about ’honesty’ or ‘frank’ ,it is about being truly and objectively forthright that matter。The practice and meditation of 诚 which supposed to achieve three levels of being are:

  • To Self - 博学之 (to learn),审问之 (to ask),慎思之(to reflect),明辨之(to probe),笃行之(to act)。
  • To Others - 己所不欲,勿施于人。(to not do to others what you will not do to self)
  • Walk the Talk  - 言顾行,行顾言。(consider the act when you say and when acting consider what you have said)

I was mesmerized by the depth of understanding on this simple yet profound phrase of Walk the Talk by my Chinese counterparts…but we also agreed that knowing the meaning is one thing but practicing it with consistency is another…

What do you think?

Servitude

Mar 02, 2010 // No Comments » // Leadership Infusion

Photo source: reclassic2 via Flickr.com

Photo source: reclassic2 via Flickr.com

When I first coined this term “servitude” in 2005 while having coffee with a senior HR Director, I intended the term to mean Service + Attitude and  I was sharing enthusiastically about how to infuse a culture of excellence service into organisation. I argued that for an organisation to develop a strategic service culture, the leaders will have to take the lead; and that means the very top person of the organisation walk the talk by serving at the front-line to set an example and to understand what it takes to provide excellence service to customers. I went on to say that the ‘servitude’ should be an illustration of senior management commitment to service excellence and in time would impact the entire service culture of the organisation.

I went to look for the meaning of the term “servitude” and found the following:

ser·vi·tude

1.

slavery or bondage of any kind: political or intellectual servitude. (Dictionary.com)

or

1 : a condition in which one lacks liberty especially to determine one’s course of action or way of life
2 : a right by which something (as a piece of land) owned by one person is subject to a specified use or enjoyment by another (Merriam-Webster)

With the negative connotation, I wasn’t sure that’s the right word to use in that context…

But I noted with interest on The Straits Times headlines today:  ”Bad service? The buck stops with the CEO.”

It will be interesting to see the talk eventually starts walking…or the walk talks only?